Skip Navigation

Member Survey Feedback

Member Survey Feedback

In late 2009 we've made several improvements in response to what our members have requested to see through our surveys. Read what members are saying:

Feedback: Members have requested to receive CD and IRA dividends quicker.
Response: The Credit Union has automated this process via ACH. Members are now able to receive their money electronically the next day after the dividend was disbursed, compared to waiting 2-3 days for the check to arrive through the mail.

Feedback: The Credit Union should offer a Credit Card that gives cash back.
Response: This summer we introduced the Visa® Platinum with Cash Back Credit Card. Members can earn 2% back on purchases at restaurants, grocery stores, and automated fuel dispensers, and 1% on all other purchases. The cash back earned is automatically credited to the member’s Credit Union savings account on a quarterly basis.

Feedback: Debit and Credit Card CUReward Points shouldn’t expire so quickly.
Response: We have extended the expiration date from 3 to 5 years, so members now have more time to save and redeem CUReward Points.

Feedback: Members requested that the Credit Union start offering student loans.
Response: The Credit Union was proud to begin offering student loans to our members, in October. We’ve partnered with Credit Union Student Choice to bring you all the information you need to obtain a student loan. Through the Student Lending Center, members can learn more about our favorable terms and low rates compared to alternative student loan choices in the market today, as well as get a quote and apply online.

Feedback: Members had various questions and concerns regarding loan application documents, and communication on the status of Home Equity loans.
Response: We are proud of the many improvements made in this area, like revamping specific documentation related to auto loans and home equity loans, to add clarity. Also, a process has been created where an email update is sent to members alerting them that their Home Equity loan application is being reviewed, who their closer will be, what type of services are being ordered, and what the expected time will be before they receive a closing call.

Feedback: The Credit Union should have more convenient branch locations.
Response: Along with the many ways to access your Credit Union if you aren't near a branch, one of the fastest growing areas is our Shared Branching network. We’re happy to announce that there are now 14 new Credit Unions in the network, creating 39 new shared branching locations in Puerto Rico.

We’ve partnered with other credit unions across the nation to leverage their locations. We refer to these as our Shared Branching locations. Members can perform many of the same transactions within our Shared Branching locations just as they would within our own Service Centers. To find the Shared Branching location nearest you, use our online locator guide.

We look forward to hearing from you on how we can make the Credit Union your essential financial partner.