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products & services > home banking > online statements faqs

Online Statements FAQs

What are Online Statements?
Online Statements are an electronic version of your monthly or quarterly statements.

How much does the Online Statements service cost?
It's FREE. There is no charge for the Online Statements service.

How do I view my Online Statements?
To view your Online Statements, log in to Online Banking, and click on the “view online statements” link on the first page.

Why do I have to provide my email address to enroll?
Your email address is needed to send an email notification that your statement is ready for viewing. 

Will my Online Statement be available through Online Banking if for some reason I don't receive my email notification?
Yes, your Online Statement and email notification are independent of one another. If for any reason you do not receive your email notification, your Online Statement will still be available on Online Banking.

What software do I need to view my Online Statement online?
You will need Adobe Acrobat Reader to view your Online Statement.

With joint accounts, who receives the Online Statement email notification?
The Online Statement email notification is sent to the primary account holder’s email address that appears on Online Banking.

Are my Online Statements secure and safe?
Yes, your Online Statements are stored securely and are transmitted to your Internet browser using 128-bit encryption.

When will my current month’s Online Statement be available?
Your Online Statement will be available during the first few days of the month.

How long will my Online Statements be available?
After you enroll, your Online Statements will be available every month for up to 24-months.

Can I have my Online Statements email notification sent to more than one email address?
No, your credit union will only send your Online Statement notification to one email address.

How do I notify the credit union of my new email address?
Log in to Online Banking and select the Update Member Profile link near the top of the page.

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