Security Guarantee
Worry-free online banking - with zero risk of fraud. Guaranteed.
We believe that your online banking experience should be not only easy and convenient, but safe, secure, and worry-free. So in addition to protecting you with the most current browser security and encryption standards available, we cover all credit union members with our Zero Risk Guarantee, which applies to all transactions and account activity initiated on your account using our online banking system.
The Zero Risk Guarantee
Our pledge to you is that you can bank securely on our web site, with zero risk from fraud or unauthorized account activity. We fully guarantee that you will be covered for any funds improperly removed from your account provided you fulfill your responsibilities outlined below. In the unlikely event that any fraud should occur, your credit union will bear 100% of the risk and cover all costs.
Security - What We Do
Our site uses the latest security technology, including Secure Sockets Layer (SSL) technology, firewalls, and other forms of encryption, to protect your information. In addition, the security of our systems is thoroughly and rigorously tested on a regular basis by outside experts in Internet security. We're confident that our site meets the highest industry standards for secure transactions.
Security – Your Responsibilities
There are important steps you must take to protect the security of your accounts and information before, during, and after your online banking sessions.
1. Protect Your Password
Make sure to keep your password secret. Don't write it down, don't share it with anyone else, and if you're using a computer in a public area, make sure nobody else is watching your keystrokes as you enter your password.
2. Be Aware of Your Browser
Make sure to fully log out of the credit union web site and close your browser window after you finish your online banking session, especially if you're using a computer others have access to.
3. Scrutinize Your Statements
Whether you're receiving paper statements or online statements, be sure to review your statements and account activity carefully on a regular basis. This will allow you to spot any suspicious activity right away, and report it immediately to a Member Service Representative.
4. Contact Us
If you suspect any unauthorized activity on your account, contact BCU immediately. For more information on your rights and responsibilities for unauthorized transfers and error resolution procedures, please review the unauthorized transfers policy.
