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Account Alerts FAQs

Account Alerts FAQs

How do I set up Account Alerts?
Are Account Alerts safe to use?
Can I register both my personal and business email addresses?
What information does Account Alerts store in my email?
Do I have to worry about fake email messages trying to get my account information, i.e. phishing?
What happens if I need to close the email account I’m using?

How do I set up Account Alerts?

It’s easy to set up Account Alerts:

  • Log into Online Banking and select Account Alerts under the My Accounts section in the blue Online Banking navigation menu on the right side of the page.
  • Validate your email address and select “Continue” to begin setting up your Account Alerts.
  • Select which account you would like to set up Account Alerts for (there are different Account Alerts available for each account type, i.e., checking, savings, loans, etc.).
  • Select the email address you want the Account Alerts to be sent to.
  • To set up your Visa® Account Alerts:

  • Select the Credit Card you would like to set up Visa Alerts for. You will be directed to the Visa page to continue
  • Provide the email address and/or mobile number you would like your Visa Alerts to be sent to (Your mobile number will need to be validated with a code that will be sent to you)
  • Select the Visa Alerts you wish to receive from the options provided.
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    Are Account Alerts safe to use?

    Yes. Account Alerts do not include any confidential information about you or your accounts. The account nicknames that you may have for your different accounts are displayed, rather than your actual account numbers. If you don’t have a nickname for your account, only the name and number of the account type is displayed.

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    Can I register both my personal and business email addresses?

    Account Alerts can support up to six different email addresses. To add additional email address or updates your preferences, log into Online Banking and select Account Alerts under the My Accounts section in the blue Online Banking navigation menu on the right side of the page. Each email will need to be registered in order to receive Account Alerts.

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    What information does Account Alerts store in my email?

    The only information stored within your email would be anything contained in the body copy of the email that you would choose to keep. As stated previously, these messages do not contain any confidential information, but may have old balances in them (like an ATM receipt). To avoid storing this information, you should delete your emails regularly, just as you would destroy an ATM receipt.

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    Do I have to worry about fake email messages trying to get my account information, i.e. phishing?

    To protect yourself from any email scams, please remember this advice:

  • You will only receive emails from your Credit Union that you initiate or set up
  • Keep your Credit Union’s email address: askbcu@bcu.org under a personalized name in your address book so that you will recognize the sender as the Credit Union when you receive an Account Alert
  • Make sure you know who has sent you any message – if in doubt, delete it.
  • Never click on any links if you are unsure of the sender.
  • Never send confidential information to anyone. The Credit Union will never ask you to "go here and fill in this information" or "please send us this information."
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    What happens if I need to close the email account I’m using?

    As you would normally do, contact your email provider to close your email address. Next, contact the Credit Union to change your email address once you’ve established a new one. Finally, remember to log into Online Banking and go back into Account Alerts to validate your new email address.

    Please note: You should not store confidential information like passwords or your PIN within your email at any time.

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    Visa® is a registered trademark of Visa.