Help Topics

Chat & Messaging
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Secure Live Chat

To begin your conversation, log in to your account, select the More widget, then Answers & Chat.                                                      
Hours: Monday–Friday, 10 a.m. – 2 p.m. CST.

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Secure Message Center

To send us a message with account-specific questions, click the button below to log in to your account. Please expect to receive a response within 1 business day.

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Schedule Appointment

To schedule a phone or in-person appointment with a representative, click the button below and follow the prompts to choose your date and time.

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Contact Information

Banking

Payments

Online Banking



Go Mobile

Google Play & Apple Store



Telephone Banking

800-944-8143



Pay Bill

888-918-7521



Business Banking

800-388-7000



Investment & Wealth Advisors

847-932-8972

Card Services

Apply for Credit Card

800-388-7000 ext. 8168



Credit Card Activation

800-527-7728



Debit Card Activation or PIN Change

866-985-2273



Payments

Online Banking



Lost/Stolen Cards

800-449-7728



CU Rewards

800-637-7728

Loan Sales

Auto

800-388-7000 ext. 8168



Mortgage

866-913-2956



Payments

Online Banking

More Contacts

In Person

Locations



Video Chat with Us

Chat live with a Credit Union representative!
Chat Hours: Monday-Friday 9 a.m. – 7 p.m. CST
Chat live with a Credit Union representative!
This requires the BCU Video Chat app
Chat Hours: Monday-Friday 9 a.m. – 7 p.m. CST

 



General Services

800-388-7000 (24/7) U.S.

847-932-8166 Outside the U.S.



Fraud Hotline

800-388-7000



Report Phish and Email Scams

Account.Review@BCU.org



General Mailing

BCU

P.O. Box 8133

Vernon Hills, IL, 60061



Media Relations

If you are a member of the media and would like information about BCU or would like to be added to our media list, please direct your inquiry to our media contact.