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Design Your Own Card FAQs


What is Design Your Own Card?
Who may request a personalized card with Design Your Own Card?
Can the Primary and Secondary have a different card image?
Can an Authorized User design a card?
How do I design my own card?
What image format does Design Your Own Card require?
Why would an image be denied or rejected?
Will my new Design Your Own Card need to be activated?
Is there a fee to Design Your Own Card?
If I create a custom card using Design Your Own Card will other cardholders on the account receive the same card?
Why do all cardholders on the account receive a new card when someone uses Design Your Own Card?
How often can I update my image using Design Your Own Card?
My Primary Cardholder submitted a Design Your Own Card image; can I as the Secondary user also submit a request or must I wait 30 days?
When I order my Design Your Own Card, will my PIN number change?
When my card expires, will I have the same unique image on my new card?
If I lose my card, will my replacement card have my personalized image chosen with Design Your Own Card?
How will I know if my image has been approved or denied for the Design Your Own Card?
Will I be able to use my current credit card while waiting on my custom Design Your Own Card to be received?
Why are images with the Time/Date stamp declined?
Will the plastic for Design Your Own Card be mailed out activated?
Will I need to change my reoccurring automatic payments?

What is Design Your Own Card?

Design Your Own Card allows you to customize your credit card by uploading a custom image or choosing one from our catalogue of distinct images for display on the front of your personal Credit Card.

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Who may request a personalized card with Design Your Own Card?

Any member of the Credit Union that has a credit card can submit a request using Design Your Own Card.

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Can the Primary and Secondary have a different card image?

Yes the Primary and Secondary will have the ability to customize their own card.

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Can an Authorized User design a card?

No, just the Primary and Secondary are able to design their own card.

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How do I design my own card?

After selecting “Design Your Own Card!” from your Credit Card page in Online Banking, upload a personal image of your own or select from our library of images. Second, follow the step by step directions to Design Your Own Card by cropping, rotating or flipping your uploaded image; or confirm the image you selected from our library. Finally, review and submit your order or save it for later.

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What image format does Design Your Own Card require?

Design Your Own Card requires all photos to be in GIF, JPG, TIFF or BMP format. The image size must be at least 2100 pixels wide by 1344 pixels tall. 4 MB is the maximum size accepted. Keep in mind the larger and higher resolution of your image; the better your card will appear when printed.

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Why would an image be denied or rejected?

An image may be rejected for the following reasons:

  • Copyrighted or trademarked material
  • Socially unacceptable or discriminatory behavior or signs
  • Profanity or other obscene behavior or gestures
  • Controversial subject matter such as religious or political statements or images
  • Phone numbers or URL addresses
  • Images that feature athletes, entertainers, celebrities, musicians, or cartoon characters
  • Violent acts or death imagery
  • Advertising or promotional materials or branded products
  • Images we deem provocative, sexual, violent or otherwise offensive
  • Nudity or semi-nudity
  • Images which show illegal or anti-social behavior
  • Nothing that contains alcohol, tobacco or firearms
  • Time/date stamp on photo
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    Will my new Design Your Own Card need to be activated?

    Yes, you will need to activate your new Design Your Own Card when you receive it.

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    Is there a fee to Design Your Own Card?

    Your first custom card request is FREE! After the first request, each custom card design is $14.95 per request. The fee will be charged directly to your credit card. The joint cardholder is welcome to submit a custom design the same day as the primary cardholder at no charge (the fee will appear on your credit card statement but will be waived by BCU).

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    If I create a custom card using Design Your Own Card will other cardholders on the account receive the same card?

    No, when you use Design Your Own Card you are customizing your own card. New cards are sent to all cardholders with an updated expiration date, but their images will not be affected by your custom card request.

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    Why do all cardholders on the account receive a new card when someone uses Design Your Own Card?

    When a cardholder uses Design Your Own Card a new expiration date is set on the account. New cards are sent to all cardholders to ensure their cards have the correct expiration date.

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    How often can I update my image using Design Your Own Card?

    Once a Design Your Own Card request is approved on your account, other cardholders on the account need to design their cards the same day to ensure they are not blocked for the specified period. Each Account is allowed to use Design Your Own Card 1 time every 30 days.

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    My Primary Cardholder submitted a Design Your Own Card image; can I as the Secondary user also submit a request or must I wait 30 days?

    You must submit a Design Your Own Card image for a custom card within the same day. If a Design Your Own Card has been ordered within 30 days, you will not be able to Design Your Own Card online.

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    When I order my Design Your Own Card, will my PIN number change?

    No, your PIN number will remain the same.

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    When my card expires, will I have the same unique image on my new card?

    Yes, when your card expires the same image as your most recent requested Design Your Own Card will be used.

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    If I lose my card, will my replacement card have my personalized image chosen with Design Your Own Card?

    Yes, your replacement card will have the same image as your most recent Design Your Own Card request; but remember to report the card lost immediately to avoid the risks of fraud.

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    How will I know if my image has been approved or denied for the Design Your Own Card?

    You will receive an e-mail confirmation of the approval or denial of your Design Your Own Card image.

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    Will I be able to use my current credit card while waiting on my custom Design Your Own Card to be received?

    Yes, you will be able to use your existing credit card until your new Design Your Own Card is received and activated.

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    Why are images with the Time/Date stamp declined?

    The Time/Date stamp can be mistaken for the expiration date creating confusion and possible declines at a Merchant.

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    Will the plastic for Design Your Own Card be mailed out activated?

    No. The Expiration date will be pushed out by 30 days if expiration month is January thru November. If the Expiration month is December the Expiration Date is pushed out 60 days. New plastics will be mailed out to all cardholders on the account. Examples:

  • As long as the Primary and Secondary each submit a custom image for their cards on the same day each card will have their expiration date changed once and cards sent once. The Primary and Secondary will receive their custom cards and the expiration date will have been pushed out 30 days.
  • One cardholder on the account submits a custom image and the other does not create an image the same day. The cardholder that submitted the custom image will be sent the appropriate card, the other cardholder will receive a generic plastic and the expiration date will be pushed out 30 days.
  • Secondary cardholder on the account submits a custom image and the Primary does not customize an image the same day. The Secondary cardholder that submitted the custom image will receive the plastic with the custom image. The Primary will receive a generic plastic and the expiration date will be pushed out 30 days.
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    Will I need to change my reoccurring automatic payments?

    Yes, each time an expiration date is updated the reoccurring automatic payment needs to be updated; please contact any merchants that you have reoccurring payments set up through and give them your new expiration date.

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