What’s the difference between “Member Number” and “Account Number”?
Member Number: A number assigned to your membership as a whole.
Account (MICR) Number: A 14-digit number specific to the account type(s) you have (i.e. Checking)
What’s the difference between the secure codes used to access my accounts?
Code Word: Used to verify your identity when speaking with a representative by phone or in person.
Member Application Login: Used only during the application process. Once you’re a member, you no longer need these credentials.
Online Banking Password: Established when you set up access to Online Banking.
How do I get started with Online Banking?
It’s easy! To speed up the process, you’ll want to have some information handy—your Member Number, last 4 digits of your Social Security Number and your email address. Next, visit the login box on the homepage, select First time user? Set up access and complete the process.
When will I receive my Visa® ATM/Debit Card?
If you opened a checking or savings account and did not specifically opt out of a card, one has been ordered for you. It will take approximately 7 business days to arrive. If you live or work near one of our Credit Union Service Centers, you may be able to take advantage of our instant issue technology.
How do I get answers to my account-specific questions?
For the fastest, safest service, you can always rely on secure messaging. Log in to Online Banking, select Message Center under “My Accounts” and then select Ask a Question.