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Online Banking FAQs

Online Banking FAQs

How do I enroll in Online Banking?
Everyone can use Online Banking just by being a member. Not a member? Join now. If you are already a member of the Credit Union, you can sign up for Online Banking now. The Online Banking sign up process will take you through a series of questions relating to your membership with the Credit Union in order to verify your identity. Once you have completed and answered these questions correctly, you will be asked to create a secure password. This password, in conjunction with your member number, will be your login to Online Banking from that point forward.

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How much does Online Banking cost?
Online Banking is absolutely FREE!

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What times is Online Banking available?
Online Banking is available 24 hours a day, 7 days a week for your convenience. Service may be unavailable should maintenance be necessary.

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What can I do with Online Banking?
Online Banking is more than just a way to view your balances online. It’s an opportunity to organize your budgets with up-to-the-minute accuracy, transfer funds between accounts any time you wish, check and print out account histories, or make loan and credit card payments, all online from the comfort of your PC — wherever it may be.

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What if I have problems with Online Banking?
Located on each Online Banking page you’ll find a help icon that provides immediate online assistance for many of the questions you may have. If you continue to have problems or did not find proper assistance in the online help menu, you can contact our Member Relations department 24 hours a day / 7 days a week.

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Is Online Banking secure?
The information that travels across the Internet to and from Online Banking is encrypted according to a complex mathematical algorithm that is extremely difficult to break. This, along with your confidential password, makes Online Banking one of the safest ways to conduct your banking.

In addition, the Credit Union has employed the latest "Secured Server" technology, utilizing leading-edge cryptographic techniques for Online Banking and our Web Site.

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In the event that fraud was committed through Online Banking, are my funds covered?
In the unlikely event that fraud occurs, necessary measures will be taken by our Fraud Department to investigate the fraud committed on your account, and reimburse lost funds to you as quickly as possible. In addition, our Security Guarantee reimburses you 100% of the unauthorized transactions from your account. All you need to do is contact Member Relations. Learn more about how to keep your transactions safe online in our Online Security Center.

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