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Online Security FAQs

What is phishing?
Phishing (pronounced “fishing”) is a form of criminal activity that employs social engineering techniques to acquire sensitive information such as PINs and credit card details. By masquerading as a trustworthy person or business in an apparently official electronic communication like email, criminals use sophisticated lures to "fish" for users' financial information.

What protection do I have if I responded to a phishing attempt?
Each situation is different. The credit union will work with you to make the best decisions based on the nature of the compromise and what data you shared.

Should I provide my Member Number and password in an email?
You should never enter your member number or password in an email.

What do fraudulent emails look like?
They take many forms, but most are similar in tone – harsh and demanding.

Does BCU send out marketing emails?
Yes. We use email and our websites to inform members about products and services we offer that may be of value to them.

What should I do if I'm suspicious of email bearing the BCU logo?
If you are suspicious, don't reply to the email, click on, or enter any information. If it says it's from BCU and you're suspicious, you can forward it to BCU. If you entered information about one of your BCU accounts, you should call us immediately. We investigate each incident and take steps to prevent further unauthorized email from being sent.

In addition, your Credit Union has employed the latest "Secured Server" technology, utilizing leading-edge cryptographic techniques for online banking and our web site. This means that we use a completely secured channel of communication in transmitting information across the Internet.

I have email that looks like it's from BCU. How can I tell if it's legitimate?
Looks can be deceiving. As criminals make more credible forgeries of legitimate email and websites, you can no longer rely on seeing familiar graphics like the BCU logo. The key to determining the authenticity of email lies in the tone of the message and in the nature of the solicitation. Criminals want you to give them information and they're not very subtle about it. Our goal in marketing via email is to inform you about a product or service we think you might be interested in.

Is BCU proactively working to stop phishing?
Yes! We aggressively evaluate the messages, work with law enforcement to shut down sites and provide resources to help you become more aware of the issue.