Skip Navigation

Past Member Feedback

Past Member Feedback

We take pride in working to make improvements for our members, by surveying them and listening to their feedback. Read what members are saying, and what we’ve done as a result:

  • Deposit Anywhere is great and really convenient but how can I fix problems I have with check size requirements?
  • I would appreciate more timely updates about the status of my loan during the mortgage process.
  • Please help me learn how I can qualify for a loan in the future, if I’m not approved the first time.
  • We would like there to be a mortgage payment through Online Banking.
  • What exactly is the Shared Branching network?
  • Online Bill Payer should be ACH and not vary between check and ACH.
  • Account balance alerts would be a huge benefit to members.
  • Have resources available for retirement planning, IIP rollovers, Roth IRAs etc.
  • Feedback: Deposit Anywhere is great and really convenient but how can I fix problems I have with check size requirements?

    Response:
    Most scanners have an ‘auto-detect’ feature that allows the scanner to automatically detect the edges of the image it is scanning. When the color of the scanning surface is as light as the check, the scanner can have a hard time differing between the two. This most often happens with only the back of the check, and why Deposit Anywhere may reject the back image as being too big.

    You can do one of two things to prevent this:

  • Capture the image of your check on a darker background (i.e., a black folder, a dark placemat, the back of a mouse pad, etc.), or
  • Mark a dark “X” in each corner of the back of the check to help the scanner pick up the edges of the check and eliminate the error.
  • We also have a step-by-step guide and list of FAQs to assist in troubleshooting more of your Deposit Anywhere questions.

    Back to Top

    Feedback: I would appreciate more timely updates about the status of my loan during the mortgage process.

    Response: Based on your feedback, we’re actively making changes to improve our level of communication with members throughout the mortgage loan process. Implementing an automated system will allow us to provide frequent status updates, via email, to our members.

    Additionally, we have made it easier for our members to review their loan status online. Look for the “Check on the status of your Home Loan” link on the Home Loans page of our Web site.

    Back to Top

    Feedback: Please help me learn how I can qualify for a loan in the future, if I’m not approved the first time.

    Response: The Credit Union has partnered with BALANCE Financial Fitness Program to assist our members with money management counseling. Free of charge, BALANCE counselors can work with you to design a personal saving and spending plan to assist you in improving your credit, as well as help with debt consolidation and understanding your credit report. Learn more and connect with BALANCE on our Web site.

    Back to Top

    Feedback: We would like there to be a mortgage payment through Online Banking.

    Response:
    Members are now able to make mortgage payments through Online Banking. Once a member visits the Credit Union Web site and logs in, they can select their Mortgage Loan account and then select the link to “Make a Payment.” From there, they can make their monthly payment and/or principle-only payments, directly from their Credit Union checking or savings account.

    Back to Top

    Feedback: What exactly is the Shared Branching network?

    Response: Shared Branching is another convenient way to access your BCU accounts. This unique program allows you to conduct many types of transactions at over 6,000 locations nationwide (often other credit unions). Your accounts remain with us, but you can deposit a check, make a loan payment, and withdraw money at these partner locations. All you need is your valid BCU account number and a photo ID. Locate the nearest Shared Branch near you.

    It’s important to us that we are able to serve you and meet your financial needs. In addition to Online Banking and Mobile Banking, members have access to over 70,000 surcharge-free network ATMs nationwide and in Puerto Rico. A link is available on our Web site to assist you in finding ATMs near your location. Our Mobile Banking apps for iPhone™ and Android™ also provide this link and use GPS so you can find ATMs anywhere you are—even when you’re traveling.

    Back to Top


    Feedback: Online Bill Payer should be ACH and not vary between check and ACH

    Response: Our Online Bill Pay vendor ultimately chooses the method by which they wish to make a payment on behalf of a member. The choices are by wire (ACH) or check. If they have an ACH relationship with the vendor, they will more than likely choose that vehicle. If there is no ACH relationship, Bill Pay must send a check. For efficiency and cost reasons, ACH is preferable.

    Back to Top


    Feedback: Account balance alerts would be a huge benefit to members.

    Response: We just launched Account Alerts at the end of May. Members can now receive Account Alerts via email about daily account activity, withdrawals over specified amounts, Direct Deposit, account balance (above and below) a certain dollar amount, and a custom message field. Account Alerts via text are coming soon. Visa® alerts are also available through SMS (text) and email.

    Back to Top


    Feedback: Have resources available for retirement planning, IIP rollovers, Roth IRAs etc.

    Response: We do! We have a full service investment team that is equipped to protect your assets, build and manage your wealth, and create a retirement income stream. You can contact BCU Financial Advisors by calling 800-388-7000 x8244. They would be more than happy to assist you with your IIP rollover and Roth IRA.

    Back to Top