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Pilot FAQs

Pilot FAQs


What is Pilot?
Pilot is a personal financial management service that combines, organizes and tracks all of your financial information. With it you can track expenses, create budgets, set goals and plan for the future.

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How can it help me?
Pilot helps you get a clear picture of your finances by combining all of your financial information in one place. Your BCU accounts and accounts from other financial institutions can be conveniently viewed together, making it easy to stay on top of your finances.

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Who can use Pilot?
Pilot is a free service offered to BCU members. You must be a member of BCU and be signed up for Online Banking in order to use Pilot. If you are not a member and would like to join, you can join online today or call Member Relations at 800.388.7000.

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Are there any fees?
No. Pilot is a free service offered to BCU members.

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Is Pilot secure?
Yes. Using Pilot is very safe. Protecting our members' data is a top priority at BCU. We use the latest technology to ensure your accounts are safe and secure.

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Is Pilot easy to use?
Setting up your Pilot account is easy. There’s a quick enrollment process, and once inside Pilot, you'll find built-in tutorials, videos, and a knowledge bank to help you set up and manage your accounts.

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How long does it take to use Pilot the first time?
First-time users usually take 10-15 minutes to fully complete the process. But, this can be done over time if you wish—Pilot saves your information so when you log back in, you can pick up where you left off!

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How do I enroll?
Just log in to Online Banking and click on “Budgeting and Planning”. The next screens will ask for information to verify your identity. You will then receive an email asking you to validate the email address that you enrolled with. Then the enrollment process is complete.

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Why does Pilot require an active email address?
Pilot uses your email address as your unique user ID to verify your account during sign-up, to send alerts and for occasional communications from BCU.

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Can I transfer money or pay bills with Pilot?
No. Online transfers and bill pay functions can only be performed through Online Banking.

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Who is MoneyDesktop?
MoneyDesktop, Inc., is a leading software provider to financial institutions. We have partnered with them to bring Pilot to BCU members.

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How does Pilot get my account information?
Pilot connects to BCU and other institutions through secure connections by using your user ID and password for each institution to collect your financial data.

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How much account history can be viewed within Pilot?
As you use Pilot over time, it will store all of your imported transactions for future viewing and use. After you initial registration you can view transactions up to 90 days old.

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Why do some of my accounts show more history than others?
The amount of transaction history may vary by account – it depends on what each financial institution makes available.

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Where or how can I access Pilot?
Pilot can be accessed through Online Banking. After you log in to Online Banking, click on “Budgeting and Planning”.

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Is there a mobile version or app?
We are working on integrating Pilot into our current mobile app.

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Can I change my login email or account details?
Yes, you can change your Pilot email address, as well as all other account information within Pilot by clicking on the Settings icon in the upper right corner of the screen.

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What if I need help?
Pilot includes built-in tutorials, videos and a knowledge bank that helps you answer the most common questions. You can also contact Member Relations at 800.388.7000.

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Where can I find more information on Pilot?
Additional information can be found at www.bcu.org/Pilot.aspx or by calling Member Relations at 800.388.7000.

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