What are some of the Known Issues with the new Online Banking?

Mortgages: If you have a Mortgage with the Credit Union, the amount of interest paid YTD is listed as $0.00 in the Mortgage Details screen.

PowerPlus™ Checking Qualifying Transactions: The widget showing qualifying transactions will be available by the end of March 2018.

Credit Cards Disappearing from Dashboard: If your Credit Card suddenly does not appear on your dashboard, log out of Digital Banking and check back in 15-20 minutes. The card will reappear. We are continuing to investigate the cause of this issue.

Online Credit Card Payments: Payments to Credit Cards that are over the credit limit cannot be made through Digital Banking at this time. Please call Member Relations or visit a Service Center to make a payment.

Online Credit Card Statements: Some joint cardholders are unable to view online Credit Card statements.

Report a Credit Card as Lost/Stolen: If you receive an error message when attempting to report a card as lost or stolen in Digital Banking, please call Member Relations or visit a Service Center.

Travel Notifications: Travel Notifications cannot be submitted through the mobile app at this time. Notifications can still be submitted online or through the mobile website.

Why am I being asked to enter my login ID/user name twice?

In some circumstances you may be asked to enter your login ID on the homepage and again on the login screen, even if you have checked "remember me". We are working to correct this issue. In the meantime, it may help to clear the cache on your system and refresh your screen.

Why do I see both the old and new logo in the mobile app?

If you are seeing both the old and the new logos in the mobile app, please check to see if the application has been updated on your device (updates are visible in your App store application). Once the app updates (manual or automatic), you should only see the new BCU logo.

What’s new with Online Banking?

With a clean new look that’s consistent across all devices, it’s easier than ever to Connect Your Way. And enjoy feature enhancements that will help you manage your finances seamlessly, like:

• The ability to see all your accounts in one place, including joint and external accounts
• A customizable dashboard
• Budgeting tools to help you achieve your financial goals
• Quick and easy transfers
• Enhanced security through device registration

I see more accounts in Online Banking than I did before. Why is that?

With the new Online Banking, you’re able to view and manage all of the loans and accounts associated with your Credit Union membership in one place—with one simple login. This includes your primary account(s), as well as any accounts on which you’re a joint owner.

If you have multiple memberships, you can see and transact on all of your accounts in one place, rather than having to log in to each individual membership to interact with those accounts. Learn more about the New Dashboard View.

Do I have the option to go back to the old Online Banking?

Because we’ve upgraded to a new and improved platform, we cannot revert back to the old Online Banking. But why go back? We’re confident you’ll enjoy the many enhancements we’ve made in the new Online Banking!

Can joint account holders create their own login ID and password in the new Online Banking?

Yes! Joint account holders are encouraged to establish their own Login ID and password. By doing this, they’ll be able to see their individual accounts and jointly-owned accounts in one place and not just those tied to the primary account holder. Learn more.

What do joint account holders see if they continue to log in using the primary account holder’s Login ID and password?

If using the primary account holder's Login ID and password, a joint account holder will see the account on which they're a joint, and they'll also see ALL the accounts tied to the primary account holder. This means the joint will have access to any account visible.

Joint owners will NOT see:

• Their own individual accounts, unless they're jointly owned by the primary
• Their own credit card, unless it's jointly owned by the primary
• Any of their loans unless the primary is a co-borrower

Joint account holders will be able to establish their own Login ID and password. By doing this, they'll be able to see their individual accounts and jointly-owned accounts in one place.

Are there updates to Mobile Banking, too?

Yes, there are several enhancements to Mobile Banking as well, including:

• Balance Peek – check your selected account balances without having to log in
• The ability to set up account alerts
• External transfer capability
• Card management – report a card as lost/stolen, make cash advances, set up travel notifications and more
• The option to view budgets and savings goals set up in Online Banking
• Secure messaging via Message Center

Are there resources available for using the new Online Banking?

Yes! We’ve developed a series of tutorial videos to walk you through the new Online Banking. You can also access additional FAQs via our Questions & Known Issues page.

I previously used the online budgeting and planning tool (Pilot). Has that gone away?

Yes. We’ve transitioned from the former budgeting and planning tool (Pilot) to a new, fully integrated tool within Online Banking. With the new budgeting tool, you can easily categorize your spending and income, create and manage budgets, and visually track the status right on your dashboard. Learn more.

I’m having trouble with Quicken® in the new Online Banking. Can you help?

As part of the Online Banking upgrade, there are a few steps you’ll need to complete to convert your Quicken account(s). Learn more.