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Quicken Self Service and FAQs

Quicken Self Service and FAQs

Is there a cost for using Quicken?
Are all versions of Quicken supported by the Credit Union?
What financial institution name should I use to set up One Step Update?
Can transactions from all my Credit Union accounts be downloaded into Quicken?
How many days of data will be downloaded when I set up One Step Update?
What do I do if I receive an error message that begins with “CC-“?
What are the most common “CC-“ error messages?
Is there an alternate way to download transactions into Quicken without using One Step Update?
What if some of my transactions aren’t downloading, or they are downloading twice?
What if I have problems connecting Online Banking and Quicken?

Is there a cost for using Quicken®?

Quicken products do have a fee, but there is no cost for setting up One Step Update. Quicken offers product downloads and detailed cost information on their Website.

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Are all versions of Quicken supported by the Credit Union?

One Step Update only supports versions for Quicken versions 2011-2013 and is available to any of our members that use Online Banking. If you are using an older version of Quicken, an upgrade is necessary to use One Step Update. Quicken offers an online resource that provides compatibility and upgrade information. Quicken for Macs isn’t supported using Online Banking.

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What financial institution name should I use to set up One Step Update?

You should enter your Credit Union name as "BCU".

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Can transactions from all my Credit Union accounts be downloaded into Quicken?

Yes, transactions can be downloaded from all your Credit Union deposit and loan accounts - including your Credit Union credit card.

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How many days of data will be downloaded when I set up One Step Update?

One Step Update will automatically download 90 days of transaction data when initially set up. If additional transaction history is needed you have access to download up to 180 days within Online Banking. To download additional transactions simply login to Online Banking, select the desired account, and choose "Quicken" from the drop-down menu in the Download Transactions section on the Account Detail page.

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What do I do if I receive an error message that begins with "CC-"?

An error message beginning with "CC-" means One Step Update is not functioning correctly. One Step Update will automatically pop-up instructions to walk you through next steps to allow you to continue with your download. If you are unable to correct the issue, you can contact Quicken Support or the Credit Union for additional assistance.

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What are the most common "CC-" error messages?

Quicken offers a variety of online resources to assist with troubleshooting various common "CC-" errors, including:

  • CC-502
  • CC-503
  • CC-508
  • CC-569
  • CC-585
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    Is there an alternate way to download transactions into Quicken without using One Step Update?

    Yes. At any time you can download your transactions directly from Online Banking. Simply login to Online Banking, select the desired account, and then select “Quicken” from the drop-down menu in the Download Transactions section on the Account Detail page.

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    What if some of my transactions aren’t downloading, or they are downloading twice?

    If some of your transactions are being missed, or you are seeing the same transactions show up multiple times, simply deactivate the connection between Quicken and BCU, and then re-establish the connection.

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    What if I have problems connecting Online Banking and Quicken?

    Quicken provides the following resources to help troubleshoot common issues:

  • Quicken and QuickBooks Product Support Website
  • Quicken Connectivity Troubleshooting Guide
  • Quicken Searchable Knowledgebase and top online error codes
  • Quicken Community
  • Email support through Quicken’s Technical Support Group.
  • Your Credit Union is also happy to provide members with our own troubleshooting guide that answers questions to commonly-encountered issues by members like you.
    If you continue to have problems or do not find proper assistance with Quicken’s self service support tools, you can contact our Member Relations department 24 hours a day/7 days a week at 800-388-7000.

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    Quicken® is a registered trademark of Intuit Inc.