You won’t experience any changes to your accounts or the way you access your money as a result of this refresh. Note: when using online banking from your desktop, the login box has moved to the upper right corner of your screen.
In some circumstances you may be asked to enter your login ID on the homepage and again on the login screen, even if you have checked "remember me". We are working to correct this issue. In the meantime, it may help to clear the cache on your system and refresh your screen.
If you are seeing both the old and the new logos in the mobile app, please check to see if the application has been updated on your device (updates are visible in your App store application). Once the app updates (manual or automatic), you should only see the new BCU logo.
The new look is being rolled out across many of our digital spaces in late March, 2018. Very soon, you’ll see it in all of our communications and service center locations, too.
No, BCU has not been sold, merged or acquired. We updated our look and brand, but we remain the credit union you’ve relied on since 1981.
It means that we are here not just today, but for your life’s journey. It signifies that we are committed to being forward-thinking on banking trends and will offer you everything you need to experience a bright financial future.
Absolutely! All checks and cards will continue to work just as they did before the new brand was announced. Eventually, as credit and debit cards expire, BCU will issue new cards that reflect the refreshed brand.
Very astute! The login box on the homepage has moved. It is now located in the upper right of the page, in the utility bar above the navigation.