Disaster Help and Relief


Two Friends embrassing for a hug outside
We're here and we can help.
  1. Overview


We stand ready to support you.

Rising up from life's most challenging moments sometimes requires a helping hand. We're here and ready to stand with you. If you are impacted by the California wildfires, the Credit Union is providing the following immediate financial assistance that can help you and your family as you rebuild and recover.

Give us a call to discuss your situation and let us know how we can support you.

Emergency Loan Assistance

The Credit Union has lending solutions to help as you begin your recovery efforts. Emergency loan assistance we may be able to provide includes:

  • Emergency Home Repair Loan1, with no collateral required
  • Smaller personal loans1 for quick access to funds
  • Payment relief on an existing BCU loan; defer your next loan payment for up to 90 days

To discuss these solutions, please contact us using the dedicated numbers below:

Access to emergency loans: 800-388-7000 ext. 8186

Relief on existing loan payments: 800-388-7000 ext. 8187

Account Assistance

Life’s unexpected challenges often come with unplanned expenses. During this difficult time, we can:

  • Reverse recent fees related to your deposit accounts including: Non-Sufficient Funds Fee (NSF), Courtesy Pay service charge, and early or excessive withdrawal penalties2
  • Offer domestic and international wire transfers with no processing fee2
  • Provide cash advances on your credit card with no fee2

For account assistance, contact us at: 844-897-2059

Emergency Mortgage Assistance

BCU management continues to be in contact with our counterparts and we will keep you updated on any changes.

Fannie Mae’s Know Your Options website also offers helpful resources for homeowners affected by disasters. To find more information about mortgage assistance, getting immediate help, protecting yourself and more, visit https://www.knowyouroptions.com/relief.

Claims Department: 866-222-8118

Disaster Recovery Team: 866-768-7354

Home Equity loans or 2nd Mortgages: 847-932-8182

1Subject to credit approval

2Fees will be reversed upon request for members in FEMA declared impacted areas only during the time period of November 8, 2018 – Nov 30, 2018. Request must be submitted by December 8. Applies to BCU Checking, Savings, Credit Card, Certificates of Deposit (CDs), Rainy Day Savings, and Holiday Club accounts. For a list of service charge and fee reversals that may apply, see our Deposit Account Agreement.