The automated phone tree is confusing. I wish that I could get to a person faster.November 21, 2014
We continue to assess the most efficient self-service channels and solutions for our members. We are hearing you through our surveys, and are currently working to enhance the experience of our phone tree and explore ways to get you to a representative in a timely manner.
If you haven’t done so recently, remember, you can always use our website to review product and service details along with our online and mobile banking solutions to process everyday transactions and check account balances. We will continue to listen to your feedback and strive to improve all of our service channels, whether in one of our many service centers, online or via our automated phone tree.
- Tyler D.