Welcome! We're glad you're here.

 

Hands in the shape of a heart over a sunset
The Credit Union stands ready to help our members in Puerto Rico.
  1. Overview

Our thoughts are with all those affected by the devastation of Hurricane Maria. Know that your Credit Union is here for you and ready to help.

While we worked to resume full operations on the island, the Credit Union provided the following financial assistance to our members in Puerto Rico as a result of this unimaginable event:

  • Any ATM or account fees incurred through October 2017 were waived1. ATM fees continued to be waived through November 2017.1
  • Payments on all BCU loans and credit cards will automatically be deferred for 90 days

Additional BCU Emergency Loan, Mortgage and Account Assistance is also available.

Service Center Location Access

  • Aibonito - Open
    • Address
      Road 721 km 0.3
      Aibonito - Open, PR 00705
      Limited to employee member access
      Status: Fully Operational
      Mon - Fri 8:00 a.m. - 4:00 p.m.
      ATM Operational (subject to cash availability)
      No Cash Transactions
  • Añasco - Open
    • Address
      Road 402 Kilometer 1.4
      Añasco, PR 00610
      Status: Fully Operational
      Mon - Fri 8:00 a.m. - 4:00 p.m.


      ATM Operational (subject to cash availability)
  • Arroyo (Stryker) - Open
    • Address
      Las Guasimas Industrial Park
      #3, km.131.2
      Arroyo, PR 00714


      Status: Limited staff available to answer questions, employee member access only
      Mon - Fri 8:00 a.m. - 4:00 p.m.
      ATM Operational (subject to cash availability)
  • Bianca - Open
    • Address
      Road 2 Kilometer 143
      Añasco, PR 00610
      ATM Operational (subject to cash availability)
  • Juana Diaz (Coopervision) - Open
    • Address
      500 Carr. 584
      Lote 7
      Amuelas Industrial Park
      Juana Diaz, PR 00795


      Status: Limited to employee member access
      Mon - Fri 8:00 a.m. - 4:00 p.m.
      ATM Operational (subject to cash availability)
  • Jayuya - Open
    • Address
      BAXTER Healthcare
      250 CARR. 144
      Jayuya, PR 00664
      Status: Limited staff available to answer questions, employee member access only
      Mon, Wed, Fri 8:00 a.m. - 4:00 p.m.
      ATM Operational (subject to cash availability)
  • Guaynabo - Open
    • Address
      BCU Buchanan Office Center
      No. 40 Carr, 165
      Guaynabo, PR 00968
      Status: Limited Hours of Operation
      Mon, Wed, Fri 8:00 a.m. - 3:00 p.m.


      No ATM
      No cash transactions
  • San German - Open
    • Address
      Road 122 Kilo 0.5
      San German, PR 00683
      Status: Fully Operational
      Mon - Fri 8:00 a.m. - 4:00 p.m.
      ATM Operational (subject to cash availability)
      No cash transactions

BCU Emergency Loan Assistance

The Credit Union is automatically providing a 90-day grace period on all BCU loan and credit card payments for our members in Puerto Rico. During this time you will not be assessed additional interest and we will not report negative information about your accounts to the credit bureaus.

In addition to this payment relief on existing BCU loans, the Credit Union has lending solutions to help as you begin your recovery efforts, including access to:

  • Emergency Home Repair Loans2, with no collateral required
  • Smaller personal loans2 for quick access to funds

To discuss emergency loan assistance options, please contact us at: 800-865-2536

Account Assistance

Through October 31, 2017, the Credit Union is waiving any fees related to deposit accounts for impacted members, including: ATM and Non-Sufficient Funds Item Fee (NSF), Courtesy Pay service charge, and early or excessive withdrawal penalties1,2. ATM fees will continue to be waived through November 30, 20171.

In addition, we can also provide:

  • Domestic and international wire transfers with no processing fee1
  • Cash advances on your credit card with no fee1,2

For additional account assistance, contact us at: 800-388-7000

Emergency Mortgage Assistance

Fannie Mae’s Disaster Assistance website is listed below, as well as the phone numbers for our claims department and disaster recovery team.

https://www.fanniemae.com/singlefamily/disaster-assistance

Claims Department: 866-222-8118

Disaster Recovery Team: 866-768-7354

Property Claims

If you have a property claim (auto, home, etc.) and your insurance company is Cooperativa de Seguros Multiples, please call 787-758-0101 for immediate assistance.





1The Credit Union will waive any fees related to deposit accounts including: ATM and Non-Sufficient Funds Item Fee (NSF), Courtesy Pay service charge, and early or excessive withdrawal penalties for members in FEMA declared impacted areas during the time period of September 20-October 31, 2017. ATM fees will continue to be waived through November 30, 2017. Applies to BCU Checking, Savings, Credit Card, Certificates of Deposit (CDs), Rainy Day Savings, and Holiday Club accounts. For a list of service charge and fee reversals that may apply, see our Deposit Account Agreement.

2Subject to credit approval