COVID-19 Assistance & Relief

Here Today For Your Tomorrow
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As the unprecedented, expanding reach of COVID-19 continues, BCU is taking every feasible step to protect the physical and financial well-being of our members and employees. If you or your family are impacted by the current public health and economic situation, and need our support, we're here to help. Watch Video.

Check back here for regular updates about branch availability and the latest relief options.

We’re in this together, and we’re here today for your tomorrow.

Assistance & Helpful Information

Auto, Credit Card and Personal Loan Assistance

The Credit Union has lending solutions to help. Emergency loan assistance we may be able to provide includes:

  • Payment relief on existing BCU loans and credit cards1; including Skip One Loan Payment or a Loan Extension for up to 90 days
  • Thinking about applying for a new auto loan? Defer your first payment up to 90 days2.

To discuss these solutions, please contact us using the dedicated numbers below:

To Apply for an auto loan, please call: 888-389-8344
Available 24 hours a day, 7 days a week

Relief on existing loan payments, please call: 847-932-8187 (English) / 847-932-8188 (Espanol)
Hours of Operation: Monday – Friday 8AM - 5PM CDT
Request Payment Relief Online: Log in and send us a secure message via Message Center: Desktop/Tablet or Mobile.

Student Loan Assistance

University Accounting Service (UAS) is the loan servicer for your Credit Union account and provides 24/7 access to view your loan information and make payments at (Payments by mail should be sent to University Accounting Service, PO Box 5865, Carol Stream, IL 60197-5865.)

If you are experiencing difficulties at this time and need to discuss student loan repayment options to keep your account in good standing, give us a call.

Relief on existing loan payments: 800-723-2210

Emergency Mortgage Assistance

If you have an existing home loan and are experiencing financial hardships, we’re here to help.

First Mortgages:

  • Visit this Coronavirus Assistance page to view your options. After you’ve reviewed the information, you’ll have the opportunity to submit a form to request payment assistance. Have your loan number on hand, as referenced on your Mortgage statement.
  • For more information on forbearance, and other assistance options, view FAQs from the Federal Housing Finance Agency (FHFA).
  • To discuss your individual circumstances, please call: 888-789-1512

Home Equity Loans or Second Mortgages:

To discuss your individual circumstances, please call: 847-932-8182


Business Account Assistance

We’re here to provide payment relief on existing BCU business loans and credit cards; including a Loan Deferral/Forbearance for up to 90 days.

Request Payment Relief Online: Log in on your Desktop/Tablet or on Mobile.

CARES Act (Stimulus Funding)

On March 27, 2020, the Coronavirus Aid, Relief and Economic Security (CARES) Act was signed. This law will provide $2 trillion of economic aid to those impacted by COVID-19. As your Credit Union, we are always looking out for your well-being. We want to make sure you are fully aware of the financial relief that may be available to you during this difficult time.

Economic Impact Funding/Stimulus Checks
Eligible taxpayers who have filed a 2019 or 2018 tax return will automatically be sent a stimulus payment. If you have not filed your return for 2019, the IRS will use your 2018 tax return to calculate your payment.

The stimulus payment will be direct deposited into the same bank account reflected on the return you filed. If you did not provide your bank account information, a check will be mailed. To check the status of your stimulus payment and determine whether the IRS needs more information from you, visit their website. Note, BCU has no control of when you will receive your stimulus payment from the U.S. Department of the Treasury. Please be on alert for fraudulent scams involving the CARES Act or a stimulus payment, and be careful not to provide personal information via text, email or phone.

If you need to deposit a stimulus check, or any other check remotely, you can do so conveniently and securely with Deposit Anywhere. Watch this video for more information on using this Digital Banking feature.

Check out these additional resources:

  • Check on the status of your stimulus payment from the IRS Website.
  • Get an estimate on your stimulus payment with this Stimulus Check Calculator from Nerdwallet.
  • Research is available on relief options for you and your family, including unemployment benefits, Paycheck Protection Program, recovery rebates, and more from Tax Foundation.
  • Access future press release information from the US Department of The Treasury website.
  • Learn about retirement and health savings relief from Ascensus.

Branch Accessibility

As we adjust to practicing social distancing to protect each other’s physical well-being, please remember, we're always looking out for your financial well-being, too.

Branch access may be limited or unavailable based on the local environment. Know before you go—visit the Locations search tool for up-to-date info about nearby branches and ATMs.

Beware of Scams

In uncertain times it is typical to see an increase in fraud. Please be wary of unexpected emails or phone calls that may try to take advantage of you. Be on the lookout for scammers impersonating charities, government agencies and medical companies. The Credit Union will never call or email you and ask you to verify information we already have.

You can also take advantage of SavvyMoney® for free credit reports and monitoring.

Your Financial Well-Being

In addition to checking back here often, follow BCU on Facebook for other important updates as we work through the COVID-19 situation together.

Check out a recent financial well-being webinar with personal finance expert, Jean Chatzky. Jean covers seven money moves that you can make right now to build your financial resilience. Watch Video.

Check out a recent financial well-being webinar focused on five things you can do to cope financially during COVID-19 put on by BCU's Financial Well-being Strategist Bjorn Larson. Watch Video.

Check out a recent financial well-being webinar focused on how to keep perspective in times of market uncertainty put on by BCU Wealth Advisors and Michael Dzialo, President & Chief Investment Officer of Managed Asset Portfolios. Watch Video.

As you look for continued support and answers to help you stay financially well during COVID-19, check out the comprehensive guide from Life. Money. You.® with answers, tips, and advice to help you navigate these challenging times.

For remote one-on-one financial support during this time, schedule a 30-minute "COVID-19 Financial Check-Up" over the phone with one of our certified Goal Consultants.

  1. Click One-on-One Financial Counseling
  2. Click COVID-19 Financial Check-Up
  3. Select date and time
  4. Enter contact information and Schedule It.
24/7 Account Access

At a time when reliable access to Digital Banking tools is more important than ever, you can rely on the Credit Union’s Online and Mobile Banking for your account needs.

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Account Maintenance

Check account balances and transfer funds.

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Bill Pay

Make one-time or set up recurring payments.

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Deposit Anywhere

Make deposits securely using your mobile device.

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Find thousands of in-network ATMs nationwide.

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If you haven’t already, download the BCU Mobile App today:

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