Elevating Your Experience

We’re always looking for ways to take your Digital Banking experience to the next level.

 

That’s why we’re introducing an upgraded experience this summer. With greater personalization, faster navigation, advanced security, and easier money movement, you’ll be empowered to discover financial freedom like never before. Stay tuned for more details as we work to elevate your Digital Banking experience.



Pre-Checklist

Before the upgrade, there are a few things you can do to get the most out of the elevated Digital Banking experience:


Checkmark If you haven’t already, update your Digital Banking password

Checkmark Confirm or update your account info, like email address and phone number

Checkmark Update your Digital Banking app – either on launch day or by activating auto-updates on your Apple or Android device. Please note the auto-update setting is applied to all apps on your device; do not apply this setting if you do not want all your apps to update automatically.

 


What people are saying

Steve

"The new digital experience is more user-friendly when paying your credit card balance; simple and less distractions. I was able to select make a payment, enter the amount, and then make the transfer."

on Easier Money Movement 

Jane

"The new digital experience has all the aspects of banking categorized in a more efficient manner. It doesn't feel as busy or cluttered; the phone icon symbolizing contact information drew my attention more, too!"

on Greater Personalization 

Tina

"The new digital experience has a well-organized layout, easy and intuitive navigation. Also, the process to make a transfer to a different member was short and simple."

on Faster Navigation 


Frequently Asked Questions


  • Why the upgrade?

    We’re upgrading Digital Banking to deliver even more innovative and in-demand features. Important day-to-day tools that you rely on will not change.

  • What’s changing in Digital Banking?

    We’re upgrading your Digital Banking experience with a clean new look that’s consistent across all devices, like desktop and mobile, along with feature enhancements to help you manage your finances easily and securely, like:

    • Advanced Financial Well-Being tools including spending analysis, spending forecast, financial health checkup, and the ability to link account balances and activity from other financial institutions.
    • Card Controls & Alerts that let you manage credit and debit cards in one place. View transactions, set alerts, turn cards on or off, set travel notices, and more.
    • A streamlined, intuitive, and personalized dashboard. You can customize what you see to personalize your experience – such as turning tiles on/off, reordering and hiding accounts.
  • What should I do to prepare for the upgrade?

    Take these simple steps to prepare for the upgrade:

    • If you haven’t already, update your Digital Banking password by logging in with your username and password instead of using touch or FaceID.
    • Confirm your account info, like email address and phone number, and update your operating system or browser (to Chrome, Safari, Edge, or Firefox). Internet Explorer is not supported.
    • Update your Digital Banking app – either on launch day or by activating auto-updates on your Apple or Android device. Please note the auto-update setting is applied to all apps on your device; do not apply this setting if you do not want all your apps to update automatically.

  • What’s not changing? Will my Bill Payments and scheduled transfers continue uninterrupted?

    Yes, Bill Payments and scheduled transfers will continue uninterrupted.

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